Reservation:
Make your reservation directly at the Spa Reception. Our Spa Professionals will be glad to assist you in finding the right treatment, tailored according to your personal needs.
Health Requirements:
If you suffer from any health complaints, please mention these when making the appointment for your treatment or application. We are also happy to consult you on an individual basis. At your first visit, you will be requested to fill out a spa consultation form. The information you provide will be stored in your guest account to enable us to ensure your well-being on each of your following visits with us.
Punctuality::
We recommend that you arrive approximately ten minutes prior to your scheduled appointment in order to have a moment to relax and get centered before you enjoy your treatment. If you arrive later than your scheduled appointment time, your treatment will be cut short. Should you be more than 20 minutes late, we will unfortunately no longer be able to carry out your treatment, and you will be charged in full.
Cancellations:
You may cancel your treatment up to four hours ahead of time without being charged. A 50% charge will apply for later cancellations. If you fail to arrive for a scheduled appointment without canceling ahead of time, you will be charged in full. If you cancel any of the 3/5 days spa packages for any reasons, we will not keep the price of the package, each treatment which was done inside package will be charged in accordance with our price list for single treatments. If you have reservation for any Spa program , we will charge the full amount at the 1st day which is not refundable in case you can not continue the Spa program for any reasons.
Dress Code:
Appropriate dress (e.g. t-shirt, sport pants, sport shoes) is required in the gym. We ask that you are appropriately clothed in the pool. For all kinds of spa treatments you are kindly requested to wear your Bikini or Swimsuit. Disposable underwear is available according to the type of treatment you have chosen. The sauna area is a NOT a clothing-free zone.For hygienic reasons we kindly ask you to use a towel to sit on. We kindly request you to leave jewellery or any other valuables at the safe box in your guest room.
Your Wishes:
We want your time with us to be an unforgettable experience. Therefore, we are happy to meet your requests regarding music, lighting and temperature wherever possible. Our treatments and applications can be tailored to meet your preferences and needs. Please inform your spa therapist if you wish your massage to be either lighter or more intense.
Means of Payment:
We are happy to add our spa services to your room bill.
Please Note:
The Reef Oasis Spa is a place of peace and relaxation. Please honor this by turning your cell phone off in the spa. Smoking is not permitted. Children under the age of 8 years are not permitted to use the spa facilities.